Shipping policy
SHIPPING POLICY
Last Updated: September 12, 2026
At CareVeda, operated by Globus Naturals Private Limited, we aim to process and deliver your orders safely and within the estimated delivery timeframe provided at checkout.
1. ORDER PROCESSING
Orders are generally processed after successful payment confirmation.
Orders are normally processed within 1–3 business days, excluding Sundays and public holidays.
Once your order has been shipped, you will receive the available shipping and tracking information through your registered email address, mobile number, or other communication method provided during checkout.
During periods of high order volume, sales, promotions or unforeseen circumstances, processing may take additional time.
2. DELIVERY TIME
After your order has been shipped, delivery generally takes approximately 3–7 business days, depending on your delivery location and courier availability.
Estimated delivery times may vary for:
Remote or difficult-to-reach locations
Areas with limited courier service
Public holidays
Weather conditions
Natural events
Courier delays
Operational disruptions
Incorrect or incomplete delivery information
Delivery timelines are estimates and are not guaranteed.
3. SHIPPING CHARGES
Applicable shipping charges, if any, will be displayed at checkout before you complete your purchase.
Shipping charges may vary depending on factors such as the order value, delivery location and applicable promotional offers.
If free shipping is offered on selected orders or during a promotion, the applicable eligibility conditions will be displayed on the website.
4. SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address, including:
Full name
House/Flat number
Street/Locality
City
State
PIN code
Contact number
CareVeda is not responsible for delays or failed deliveries resulting from incorrect, incomplete or inaccurate shipping information provided by the customer.
If you notice an incorrect shipping address after placing an order, please contact us as soon as possible.
We will try to assist with address corrections before the order is shipped, but changes cannot always be guaranteed.
5. ORDER TRACKING
Once your order has been shipped, tracking information may be provided through email, SMS, WhatsApp or another available communication channel.
You can use the tracking information provided to check the status of your shipment with the applicable delivery partner.
Tracking information may take some time to become active after the shipment is handed over to the courier.
6. DELIVERY ATTEMPTS
Our delivery partners may make multiple delivery attempts before returning an undelivered shipment to the sender.
Please ensure that the recipient is available at the provided delivery address and that the contact information provided during checkout is correct.
If an order is returned because of an incorrect address, unavailable recipient, refusal to accept delivery or repeated failed delivery attempts, additional shipping charges may apply for reshipping, where applicable.
7. DELAYED DELIVERIES
Although we work with our delivery partners to ensure timely delivery, delays can sometimes occur.
CareVeda is not responsible for delays caused by circumstances beyond our reasonable control, including:
Courier or logistics disruptions
Severe weather
Natural disasters
Public holidays
Government restrictions
Transportation disruptions
Strikes
Incorrect address information
Other unforeseen circumstances
If your order appears to be significantly delayed, please contact our customer support team with your order number.
8. DAMAGED PACKAGES
If your package appears damaged, opened or tampered with when delivered, please contact us as soon as possible.
Where requested, please provide photographs or videos of:
The outer package
Shipping label
Product packaging
Damaged products
Any other relevant evidence
We will review the issue and assist you according to our Return & Refund Policy.
9. WRONG OR MISSING PRODUCTS
If you receive a product that is different from what you ordered, or if any item appears to be missing from your order, please contact us as soon as possible.
Please provide your:
Order number
Product details
Photographs or videos, where requested
We will review the issue and provide an appropriate resolution according to our Return & Refund Policy.
10. RETURNED OR UNDELIVERED ORDERS
An order may be returned to us by the delivery partner if it cannot be delivered because of circumstances such as:
Incorrect or incomplete address
Recipient unavailable
Recipient refusing delivery
Multiple failed delivery attempts
Incorrect contact information
Other delivery-related issues
If an order is returned to us, please contact our customer support team.
Any refund or reshipping arrangement will be handled in accordance with our Return & Refund Policy.
11. INTERNATIONAL SHIPPING
Currently, CareVeda shipping is intended for deliveries within India unless otherwise specifically stated on our website.
If international shipping becomes available, the applicable countries, shipping charges, delivery timelines, customs duties and other requirements will be communicated separately.
12. CONTACT US
If you have any questions regarding your shipment or delivery, please contact us.
CareVeda
Operated by: Globus Naturals Private Limited
Email: info.careveda@gmail.com
Phone: +91 87440 55842
Address:
B-46, Vivek Vihar, Phase-1,
Delhi, 110095, India